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Office Holidays

Overview

The Office Holidays feature in PacketSky Voice SmartPBX allows you to configure specific dates when your office is closed for holidays. This ensures that incoming calls are handled appropriately during these periods, providing callers with relevant information and alternative contact options.

How it Works

  1. Accessing Office Holidays:

    • Navigate to the PacketSky Voice SmartPBX dashboard.
    • Select the “Main Number” tab to access the Office Holidays settings.

  2. Adding Holidays:

    • Click on “Office Holidays.”
    • Click on “Add Holiday.”
    • Select the type of holiday:
      • Single Day: For holidays that last one day.
      • Date Range: For holidays that span multiple consecutive days.
      • Advanced: For holidays that occur on specific dates or follow non-standard patterns (e.g., the second Saturday in February, the fourth Saturday in February).
    • Name the holiday (e.g., Christmas, New Year’s Day).
    • Select the appropriate date or date range for the holiday.

  3. Configuring Holiday Call Handling:

    • The configuration for handling calls during holidays is done in the Incoming Call Handling section. Please refer to the Incoming Call Handling article for detailed instructions on managing call routing and responses during holidays.

  4. Customizing Holiday Greetings:

    • Upload or record custom holiday greetings to inform callers about the office closure and provide any necessary information.

Benefits

  • Accurate Call Handling: Ensures calls are managed appropriately during holidays, providing a professional image.
  • Enhanced Communication: Keeps callers informed about holiday schedules and alternative contact options.
  • Ease of Management: Easily add and manage holiday dates and associated call handling procedures.

By configuring Office Holidays in PacketSky Voice SmartPBX, businesses can maintain consistent communication with callers and ensure that calls are handled properly during holiday closures. For detailed instructions on handling calls during holidays, refer to the Incoming Call Handling section.